Shipping policy

SHIPPING

If you require any additional information about ordering online and delivery information, then please contact us via email support@iirido.com and we'll take care of you!

IMPORTANT: Please pay attention that only the following countries are available in our delivering service: Australia, Austria, Belgium, Canada, Czech Republic, Cyprus, Denmark, Finland, France, Germany, Greece, Hungary, Hong Kong, Ireland, Italy, Japan, Latvia, Luxembourg, Malaysia, Mexico, Macau, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Singapore, South Korea, Slovakia, Slovenia, Sweden, Switzerland, Taiwan, United Kingdom, United States. 

ATTENTION:

All products are made to order, and personalized products cannot be returned due to their customized elements unless there is an issue with the product quality. In this case, please return it to us and we will either replace the product or give you a refund - in this circumstance we will also refund you for the shipping cost.

  • For all other cases, return shipping costs are the responsibility of the customer. Under no circumstance does IIRIDO reimburse (or provide credit) for return shipping costs incurred by the customer.
  • If a product is damaged or defective, and customers insist on returning, we will make arrangements with you as to how the return should be handled prior to placing the items back in transit to IIRIDO.
  • Colors of the products received may be little faded and not as bright and saturated due to the brightness and resolution of your monitor or screen. Natural or studio lighting seen in the item's photos might also be a factor in a slightly different color shade on the product.
  • There might be slightly different positioning on the printed patterns in comparison with the original item photo to the right/left or up/down, although the proportions will always be approximate. It can also happen because the size of the items from the USA to EU or AU for example vary, and a photo preview usually presents one fit so the patterns positioning and/or proportions might differ.
  • Graphics/Designs/Photos/Fonts might look slightly smaller, bigger, or positioned differently on the printed item. There are a lot of reasons for the graphic to feel different than the store photo, but the most common are the different sizes from your order/model photo sample (per example ordering an M and model is an XL) and perspective.

AVAILABILITY:

We aim to ensure that all stock levels listed online are accurate; however, there may occasionally be a discrepancy between stock listed online and our physical stock. In the unlikely event that you order an item online which we do not have physical stock of we will refund your money immediately and contact you to let you know when the item will be back in stock.

Contact our team via email support @ iirido.com if you have any other questions.